Fusion Tech Solutions Pvt. Ltd. (“Fusion Tech,” “we,” “our,” or “us”) respects your privacy and is committed to protecting the personal information entrusted to us. This Privacy Policy explains how we collect, use, store, protect, and disclose information when you visit our website, communicate with us, or use our products, solutions, and services.
By using our website or providing information to us, you acknowledge the practices described in this Privacy Policy.
1. Information We Collect
We may collect personal and business information when you interact with Fusion Tech, including:
- Name and company name
- Job title and business information
- Email address
- Telephone number
- Contact and correspondence information
- Information submitted through contact, consultation, quotation, or support forms
- Information related to products, services, projects, or support requests
- IP address, browser type, device information, and operating system
- Website usage and interaction information
We only seek to collect information that is reasonably necessary for our business operations, services, security, and communication with you.
2. How We Collect Information
Information may be collected when you:
- Visit or interact with our website
- Complete a contact or inquiry form
- Request a quotation or consultation
- Purchase or inquire about our products and solutions
- Request technical or customer support
- Communicate with us through email, telephone, or other channels
- Apply for employment with Fusion Tech
- Participate in meetings, events, demonstrations, or business discussions
Certain technical information may also be collected automatically through cookies, server logs, analytics technologies, and similar tools.
We may receive business information from authorized partners, vendors, customers, or other legitimate sources where permitted by applicable law.
3. How We Use Your Information
Fusion Tech may use collected information to:
- Respond to inquiries and requests
- Provide products, solutions, consultations, and technical services
- Prepare quotations and proposals
- Manage customer and business relationships
- Deliver technical and customer support
- Process and manage service requests
- Improve our website, products, and services
- Maintain the security of our systems and infrastructure
- Detect or prevent unauthorized access, misuse, fraud, and cybersecurity threats
- Communicate relevant service, product, or company information
- Fulfill contractual and business obligations
- Meet applicable legal, regulatory, and compliance requirements
Where required, we will obtain appropriate consent before using personal information for purposes that require such consent.
4. Data Security
Protecting customer and business information is an important part of our operations.
Fusion Tech uses appropriate administrative, organizational, physical, and technical safeguards designed to protect information against unauthorized access, disclosure, alteration, misuse, loss, or destruction.
Depending on the relevant system or service, these measures may include access controls, authentication mechanisms, network security controls, monitoring, secure infrastructure, backup procedures, and restricted access to sensitive information.
While we take reasonable measures to protect information, no internet-based system or electronic storage method can be guaranteed to be completely secure.
5. Sharing of Information
Fusion Tech does not sell personal information.
We may share information where reasonably necessary with:
- Authorized employees and representatives
- Technology and service providers
- Business and technology partners
- Contractors and professional advisers
- Hosting, cloud, security, and infrastructure providers
- Government, regulatory, or law-enforcement authorities where legally required
Third parties receiving information on our behalf are expected to process it only for authorized purposes and in accordance with applicable contractual, confidentiality, security, and legal requirements.
6. Cookies and Website Technologies
Our website may use cookies and similar technologies to support website functionality, security, performance, analytics, and user experience.
Cookies may help us understand how visitors interact with our website, remember preferences, maintain website functionality, and improve our digital services.
Users may control or disable certain cookies through their browser settings. Disabling some cookies may affect the functionality or performance of certain parts of the website.
7. Third-Party Websites and Services
Our website may contain links to websites, platforms, products, or services operated by third parties, including technology partners.
Fusion Tech is not responsible for the privacy practices, security, availability, or content of websites and services that we do not own or control.
We encourage users to review the privacy policies of third-party websites before providing personal information to them.
8. Data Retention
We retain personal and business information only for as long as reasonably necessary to fulfill the purposes for which it was collected, maintain business and contractual records, provide services and support, resolve disputes, protect our legitimate interests, and satisfy applicable legal or regulatory requirements.
When information is no longer reasonably required, it may be securely deleted, anonymized, or otherwise disposed of in accordance with applicable requirements and internal procedures.
9. Your Privacy Rights
Depending on applicable laws and your location, you may have rights concerning your personal information, including the right to:
- Request access to personal information held about you
- Request correction of inaccurate or incomplete information
- Request deletion of certain personal information
- Withdraw consent where processing is based on consent
- Object to or restrict certain processing activities
- Request information regarding how your personal data is being used
Requests may be subject to identity verification and applicable legal requirements.
10. Marketing Communications
Where permitted, Fusion Tech may use contact information to provide information about products, services, technology solutions, events, or business updates that may be relevant to you.
You may request to stop receiving promotional communications at any time. Service-related, contractual, security, or administrative communications may still be sent where necessary.
11. Business and Client Data
When Fusion Tech provides IT infrastructure, networking, cybersecurity, cloud, managed services, software, data center, or other technology solutions to organizations, certain information may be processed as part of providing those services.
Where Fusion Tech processes information on behalf of a client, the respective contractual agreement and applicable data-processing requirements may govern that processing.
We seek to access client information only to the extent reasonably required to deliver, maintain, secure, troubleshoot, or support the contracted services.
12. Information Security and Monitoring
To protect our customers, systems, networks, and services, Fusion Tech may maintain appropriate logging, monitoring, access-control, threat-detection, and cybersecurity measures.
Technical information such as IP addresses, system logs, authentication events, security alerts, and network activity may be processed where necessary to detect threats, investigate incidents, maintain service reliability, and prevent unauthorized access.
13. Children’s Privacy
Fusion Tech’s website and business services are primarily intended for businesses, organizations, professionals, and adult users.
We do not knowingly seek to collect personal information from children except where necessary, lawful, and appropriately authorized.
14. International Data Processing
Where our technology providers, cloud platforms, partners, or service providers operate in different countries, information may be processed or stored outside the country in which it was originally collected.
Where applicable, Fusion Tech seeks to use appropriate safeguards and contractual or legal mechanisms for such transfers.
15. Legal and Regulatory Compliance
Fusion Tech processes and protects information in accordance with applicable privacy, data-protection, cybersecurity, contractual, and regulatory requirements relevant to our operations.
We may disclose information where reasonably necessary to comply with a legal obligation, lawful government request, court order, regulatory requirement, or to protect the rights, property, systems, customers, or security of Fusion Tech and others.
16. Changes to This Privacy Policy
We may periodically update this Privacy Policy to reflect changes in our services, technologies, business practices, security requirements, or applicable laws and regulations.
The latest version will be published on our website together with the updated effective or revision date.